Is there a word or a phrase you use (or overuse) all the time, and are seemingly unable to get rid of? If not, what’s the one that drives you crazy when others use it?
I used to work as Customer Support Representative and the job demands me to answer to customers’ queries and concerns. There are words that I tend to overuse as a filler to avoid dead air or stammering.
- Well. Most of the time I used the word ‘Well’ to start a sentence. I used it as a substitute to ‘Basically’ or ‘Actually.’
- Okay. It is either used before or after the sentence. There were times that I just wanted to end a sentence with ‘Okay’ which sometimes inappropriate because the situation was not Okay.
- Random fillers like um, uh, I mean. Fillers. I was trying very hard to avoid them. I even made a deal with a boss that I would get a free lunch if ever I stopped using them. I succeeded for a day.
- I’m sorry. I couldn’t express how sorry I was, so instead I kept saying ‘I’m sorry’ over and over until it sounded insincere.
How about words or phrases I cannot stand and tolerate?
- What the f**k! Moth**F*****!
- Oh my God! – I know they don’t mean it, but using this as an expression sounds like cursing, I’m just saying.
- …Right? – Asking ‘right’ at the end part of a sentence. For me, it’s like fishing for an agreement, even if the content of a statement should earn a negative response.
- You know? – I don’t know why they are asking if I knew it.
- Whatever! (Eye rolls)
Not only with expressions, people are sometimes unaware that they are being offensive. I dislike it when people ask personal questions just to start a conversation, e.g. How old are you? Or Why you don’t have kids yet? And then with a know-it-all tone of lectures on how to conceive. Whew!
It’s all very irritating. It takes a great effort to be patient and understanding with these kinds, however, I realize that it is also my fault because I’m not doing anything to shut them up.